1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, the version of the program?
What is your OS?
Could you please send a few links you can't download. We will check it out.
Please, send some screenshots of the app showing how you download a video.
I need to cancel the paid service
I used to love this program. It stopped working a few months ago. I then paid for the service (thinking a paid subscription would fix the issue). I have now paid for 3 months via auto bank deductions, and I have not used the downloader. I moved on to a more reliable program.
Please forward the email, or website so I may have the bank deduction/service cancelled immediately. Thank you and good luck!
Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.
vk.com very slow
Hi great program/extension , LOVE IT
I am able to download from vk.com however if i want 100 tracks it used to jump by
10-20-30
now it goes 1-2-3 and stops at say 15
i have tried several times but still the same
thanks
here is my info
Browser: Chrome 84.0.4104 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4104.0 Safari/537.36
Extension: chameleon 8.81
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
cannot download from facebook
Hello
i was able to download from facebook before
but i cant now.
here are my browser details:
Browser: Firefox 74.0 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0
Extension: ff 8.81
i have using installed savenet file in my browser.
thanks
Hello, Could you please send a few links you can't download. We will check it out.
Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net
Service d'assistance aux clients par UserEcho
