1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
While downloading a video ..It suddenly stops and then start again .but after the download is completed ...The video is not playing
Hello, send a couple of links to the videos that you can download, but you do not play them.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello. Reinstall the extension, remove the Tampermonkey extension and Install SaveFrom.net Helper again.
How to install the extension to Google Chrome browser read here: http://en.savefrom.net/faq.php#ext_inst_chrome
Hello, the site Savefrom does not download music, there is no technical possibility.
Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!
Can't download videos with Safari 11.0.3
I am using Safari 11.0.3 on a MacBook Pro. I used to be able to download videos with a click of the green button but now it only plays the video at the desired setting. Please advise
Hello, after showing the playback, click on the video with the right button and save as.
Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!
When downloaded in mp4 360 or lover the vedio name is changed,please correct it,because we have to always change it after download and sometimes it is not changeable
When downloaded in mp4 360 or lover the vedio name is changed,please correct it,because we have to always change it after download and sometimes it is not changeable
Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
downloaded video name is always videoplayback
since about a week ago, when I download any video from youtube, it is always named "videoplayback" instead of the video name. I am using android , the problem is on chrome browser and the samsung browser as well
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
What kind of quality do you download?
I'm using Web SaveFrom.net & it gives me error message that link is not found. Here is address: https://www.youtube.com/watch?v=iiT1ucOgSgs&t=74s
I now get errors and savefrom.net will not download you tube video. I even tried to download a video that I have previously downloaded with you tube. Here is one address:https://www.youtube.com/watch?v=iiT1ucOgSgs&t=74s
What is wrong?
Hello! We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Servicio de atención al cliente por UserEcho
