1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Fix this inconvenience is unfortunately at the moment we can not, for technical reasons.
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
Downloading from YouTube has stopped. All I get is a message Access to r1---sn-n4v7sney.googlevideo.com was denied
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Dowloading issue from OK
I tried to dowload this video: https://ok.ru/video/44210326051 but there is no finalization from .part to .mp4.
Please, Could you fix this issue?
How long does it take to download a 200MB file?
Hello, we and our products do not affect the speed of downloaded files.
First, reinstall the extension and clean the browser’s cache and cookies:
https://addons.mozilla.org/firefox/addon/savefromnet-helper/
¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
https://www.dailymotion.com/video/x37yhh4
https://www.dailymotion.com/video/x37yhh4
cannot download
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
vkontakte video download don't work. there is no button for download video.
"refesh links" don't do anythig.
waterfox 56.2.1 (64-bit).
audio download and video from m.vk.com working good.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Servicio de atención al cliente por UserEcho
