1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
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The latest version is 8.81: https://en.savefrom.net/user.php?vid=387#10
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Information
HI.
FOR TWO WEEKS AGO YOU CANNOT DOWNLOAD OK FILES FILES. RU.
OF ANY MOVIE OR VIDEO .....
COMMANDING A SCREEN CAPTURE AND AN EXAMPLE LINK https://ok.ru/video/2329065097809
TWO WEEKS AGO IT DOWNLOADED THE WEIGHT OF THE FILE AND IT COULD BE DOWNLOADED, BUT SUDDENLY IT CANNOT .......
I HAVE THE GOOGLE CROHME BROWSER AND THE MEDDLEYMONKEY EXTENSION. BEFORE DOWNLOADING AND NOW NOT ...
WHAT CAN THE PROBLEM BE? THANKS......
I LEAVE SAVEFROM INFORMATION: Browser: Chrome 80.0.3987 Windows
User agent: Mozilla / 5.0 (Windows NT 10.0; Win64; x64) AppleWebKit / 537.36 (KHTML, like Gecko) Chrome / 80.0.3987.149 Safari / 537.36
Extension: userjs-chrome 8.80.2
HOLA.
DESDE HACE DOS SEMANAS NO SE PUEDE DESCARGAR ARCHIVOS DE PELICULAS DE OK. RU.
DE NINGUNA PELICULA O VIDEO.....
MANDO UNA CAPTURA DE PANTALLA Y UN ENLACE DE EJEMPLO https://ok.ru/video/2329065097809
HACE DOS SEMANAS PONIA EN DESCARGA EL PESO DEL ARCHIVO Y SE PODIA DESCARGAR,PERO DE REPENTE NO SE PUEDE.......
TENGO EL NAVEGADOR GOOGLE CROHME Y LA EXTENSION MEDDLEYMONKEY. ANTES DESCARGABA Y AHORA NO...
QUE PUEDE SER EL PROBLEMA? GRACIAS......
Hello, reinstall the extension and clear the cache and cookies in the browser.
We checked the video, they download without problems.
Unable to download movies from ok.ru No se puede descargar peliculas de ok.ru
HI.
FOR TWO WEEKS AGO YOU CANNOT DOWNLOAD OK FILES FILES. RU.
OF ANY MOVIE OR VIDEO .....
COMMANDING A SCREEN CAPTURE AND AN EXAMPLE LINK https://ok.ru/video/2329065097809
TWO WEEKS AGO IT DOWNLOADED THE WEIGHT OF THE FILE AND IT COULD BE DOWNLOADED, BUT SUDDENLY IT CANNOT .......
I HAVE THE GOOGLE CROHME BROWSER AND THE MEDDLEYMONKEY EXTENSION. BEFORE DOWNLOADING AND NOW NOT ...
WHAT CAN THE PROBLEM BE? THANKS......
HOLA.
DESDE HACE DOS SEMANAS NO SE PUEDE DESCARGAR ARCHIVOS DE PELICULAS DE OK. RU.
DE NINGUNA PELICULA O VIDEO.....
MANDO UNA CAPTURA DE PANTALLA Y UN ENLACE DE EJEMPLO https://ok.ru/video/2329065097809
HACE DOS SEMANAS PONIA EN DESCARGA EL PESO DEL ARCHIVO Y SE PODIA DESCARGAR,PERO DE REPENTE NO SE PUEDE.......
TENGO EL NAVEGADOR GOOGLE CROHME Y LA EXTENSION MEDDLEYMONKEY. ANTES DESCARGABA Y AHORA NO...
QUE PUEDE SER EL PROBLEMA? GRACIAS......
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, install our Ummy Video Downloader program, using it you can download high quality video with sound: http://videodownloader.ummy.net/en/#what-block
Browser: Opera-Webkit 670 Windows User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.132 Safari/537.36 OPR/67.0.3575.97 Extension: opera-chromium 8.80
I can not download videos from Facebook I have the extension installed
Hello, Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
no se puede obtener el tamaño del archivo para descargar en ok.ru
Desde hace dos semanas de repente en el apartado de descargar el archivo no sale el peso del archivo y no descarga nada.Antes se podia.Hay algun problema? GRACIAS.....
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
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