Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+2
Under review

Opera Blocking Extension as malicious

Cromag 7 years ago updated by Aleksandr 7 years ago 1

Opera now blocking the extension as malicious. If you downloaded it from the opera extensions website. It seems to be working if you install it from your website though.


Browser: Opera-Webkit 550 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44
Extension: opera-chromium 7.67


Answer
Aleksandr 7 years ago

Hello, at the moment we are looking for a solution to this problem.

+2
Under review

This app is not supporting properly I can't share saved videos on whatsapp

Adri Khanna 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

+2
Under review

We are not able to download videos.Please help

drkc0707asutosh 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

+2
Under review

no encuentra los enlaces en videos de facebook...... Is good program?????

lucentu 7 years ago updated by Aleksandr 7 years ago 4
Answer
Aleksandr 7 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+2
Under review

the green download button in youtube is missing

cjhyinq 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

+2
Under review

The green download button does not show on youtube anymore, I have installed the update from save from net

Devin Wintermyer 7 years ago updated by Aleksandr 7 years ago 5

I installed the update as your site recommended and restarted and the green download button that used to appear next to the subscribe button on youtube no longer shows.  Any help would be appreciated.

Answer
Aleksandr 7 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

+2
Under review

no working on youtube.com....? using MAC

skycities1973 7 years ago updated by Aleksandr 7 years ago 1

no working on youtube.com....? using MAC

Answer
Aleksandr 7 years ago

Hello, please, send us more details regarding the problem.

+2
Under review

Cómo desinstalar

Hero 7 years ago updated by Aleksandr 7 years ago 1

En la página web no vienen instrucciones sobre cómo desinstalar el programa. Si busco en las extensiones de Chrome, no está. Pero el ejecutable me ha instalado algo, porque ha finalizado. No hay aparentemente ninguna opción del ejecutable para desinstalar. Si busco el nombre del programa en "Aplicaciones y características" de Windows 10 para "Agregar o quitar programas", no encuentra nada.

Es terriblemente sospechoso.

Por seguridad, no recomiendo en absoluto que nadie lo instale, al menos, hasta que obtenga una respuesta que esclarezca la situación, y añadan más información en la web.

Answer
Aleksandr 7 years ago

Hello, in order to remove the extension Savefrom you need to remove Tampermonkey from the extensions.

+2
Under review

Why does your web keep redirecting when tryn to download, its dissapointing if not annoying

paulinesylvester9419 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error. 

+2
Under review

Can't download from Facebook

dprobottom 7 years ago updated by Aleksandr 7 years ago 2

Can't download videos from Facebook, green download button not showing.


Mozilla Firefox 61.0.1 (64-bit) can't download from Facebook, button does not appear. Helper Version 7.74

Answer
Aleksandr 7 years ago

Hello, for the better understanding it'll be great to see a screenshot with the error.