Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Answer
Aleksandr 6 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

can not download from youtube

Ghada Elkassas 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

We'd also need some links you can't download (to test them).

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net? 
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Answer
Aleksandr 6 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Answer
Aleksandr 6 years ago

Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

0
Under review

I can’t download anything anymore please fix this

bridgetshillingford 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

0
Not a bug

helper button not showing up

sridhar M A 6 years ago updated by Aleksandr 6 years ago 2

Browser: Chrome 67.0.3396 Windows
User Agent: Mozilla / 5.0 (Windows NT 10.0; Win64; x64) AppleWebKit / 537.36 (KHTML, like Gecko) Chrome / 67.0.3396.99 Safari / 537.36
Extension: userjs-chrome 7.75.2

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the helper button does not show up in every website.it only show up in few websites.


the website i tried is : http://www.tamildhool.com/

Answer
Aleksandr 6 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Under review

no me deja descargar en mi mac

mikadl72 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

0
Under review

SF-Hacked on iPhone

russspen 6 years ago updated by Aleksandr 6 years ago 1

You've been hacked on iPhone. Clicking "Download" causes redirection to an online gambling website. Also the "Install" button is non-functional across the board no matter which browser I am using -- just sits there and does nothing.

Answer
Aleksandr 6 years ago

Hello, please send a few screenshots for more clarity about the problem.

Answer
Aleksandr 6 years ago

Hello, for the better understanding it'll be great to see a screenshot with the error. 

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1


0
Under review

I can't download anything

postingrandomstufslol1 6 years ago updated by Aleksandr 6 years ago 1

I'll click download and it'll just load indefinitely

Answer
Aleksandr 6 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!