Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+6
Fixed

Instagram download button not appearing

Moris 4 years ago • updated by Aleksandr 4 years ago • 1
+6
Under review

its not work to download ig photos few day ago till today

royhyun 5 years ago • updated by AndyJ 4 years ago • 2
+6
Under review

Don't work in SoudCloud in Google Chrome 17.03.2020

Meloo 5 years ago • updated by Aleksandr 5 years ago • 3
Answer
Aleksandr 5 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+6
Under review

dejo de funcionar, no baja videos.

alex medel 5 years ago • updated by Aleksandr 5 years ago • 3
Answer
Aleksandr 5 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

+6
Under review

i cannot download any video/Audio from youtube and Instagram

lakmallogo 5 years ago • updated by Aleksandr 5 years ago • 1

Browser: Chrome 79.0.3945 Mac OS X

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36

Extension: userjs-chrome 8.62.2

Answer
Aleksandr 5 years ago

Hello, Google Chrome browser - version 8.64 fixed extension
Reinstall from this link: https://en.savefrom.net/faq.php#ext_inst_chrome

+6
Under review

SAVEFROMNET button appears but cannot download files from Youtube.

zhenkanaoborot3891 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

+6
Under review

can't download from https://www.dailymotion.com/video/x3xyifr

xiaotian marshall ma 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

+6
Under review

it saysn that download link not found

akifk428 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hi. We'll try to fix it ASAP.



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