Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+5
Fixed

Download FFmpeg error. FFmpeg checksum error.

thisis vize vor 8 Jahren • aktualisiert von Aleksandr vor 8 Jahren • 2

Если пытаюсь загрузить видео 1080 с Ютуб с помошью add-on, получаю ошибку Download FFmpeg error. FFmpeg checksum error. Раньше работало, но вдруг перестало где-то неделю или две назад.
Та же проблема при попытке загрузить видео других размеров in cases when there is no file size shown against the video size in the add-on dropdown. video size on the left, file size on the right in the dropdown. so for those videos that have no file size specified, same error occurs. If file size is shown for anything other than 1080, video will download.
Браузер Firefox 50
Savefrom helper 6.85

Antwort
Aleksandr vor 8 Jahren

Hello, thank you for contacting support in Savefrom.Net

This bug is known to us, we will try to fix in the nearby future.

+5
Beantwortet

how to download youtube with subtitles

Nor vor 8 Jahren • aktualisiert von Aleksandr vor 8 Jahren • 4
Antwort
Aleksandr vor 8 Jahren

Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).

Subtitles can be downloaded in an xml format.

Antwort
Aleksandr vor 8 Jahren

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

+5
Fixed

it always said "no links were found" i reinstall it many times but nothing change :(

barulhenta vor 9 Jahren • aktualisiert von Aleksandr vor 8 Jahren • 2

it always said "no links were found" i reinstall it many times but nothing change :(

Antwort
Aleksandr vor 8 Jahren

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

+5
Fixed

I can't download any video from facebook just since today, I get a message ( links were not found) .... Browser: Firefox 47.0 Windows 7 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:47.0) Gecko/20100101 Firefox/47.0 Extension: ff-sf 6.35

me too vor 9 Jahren • aktualisiert von Aleksandr vor 8 Jahren • 4

I can't download any video from facebook just since today, I get a message ( links were not found) .... Browser: Firefox 47.0 Windows 7 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:47.0) Gecko/20100101 Firefox/47.0 Extension: ff-sf 6.35

Antwort
Aleksandr vor 8 Jahren

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.

Best, SaveFrom.net Team

+5
Beantwortet

no longer support instagram?

lian317188 vor 9 Jahren • aktualisiert von Aleksandr vor 8 Jahren • 2

Tomorrow night still worked but in this morning it says don't support instagram. Why?

Antwort
Aleksandr vor 8 Jahren

Hello,
Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+5
Danke

you are have the best site in the world. Thank you very much i and mum is very happy

YOUR BEST DOWNLOAD GIRL vor 13 Jahren • aktualisiert von Лемур vor 10 Jahren • 1
we are very happy
+5
Fixed

cannot download facebook video

Udit Kandari vor 9 Jahren • aktualisiert von Aleksandr vor 9 Jahren • 2
Antwort
Aleksandr vor 9 Jahren

Hello,

The issue is fixed, no worries.

You can download Facebook videos via SaveFrom.net for now: http://en.savefrom.net

If you wish to use our extension, please wait for a bit — it will be ok with the next release.

+5
Fixed

I can´t download from soundcloud anymore

Bernardo Manuel Flores de la C vor 11 Jahren • aktualisiert von Aleksandr vor 9 Jahren • 2
I can´t download music from soundcloud, maybe soundcloud update his web and now just i can´t download music :(. Please update you service savefrom.net.
Antwort
Aleksandr vor 9 Jahren
Please specify address of the page (URL) from where you try to download the file. version of your browser and the extension?
+5
Fixed

instagram download button not appearing

stuffed crust pizza vor 9 Jahren • aktualisiert von Aleksandr vor 9 Jahren • 2

extension was great until the instagram download button just disappeared

Antwort
Aleksandr vor 9 Jahren

Hello.

Sorry for inconvenience we caused. We will try to fix it ASAP.



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