1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Данная ошибка нам известна, постараемся исправить в близлежащее время.
Пока можете воспользоваться нашим сайтом для скачивания видео: http://ru.savefrom.net
Hello, thank you for contacting support Savefrom.Net
This error is known to us, we will try to fix in the nearby future.
While you can use our site to download video: http://en.savefrom.net
both your site and and extension doesn't frickin work. WHY!!!!!!?????
i mean come on i can 't download my favorite videos from youtube anymore and why is your site is IN FUCKIN RUSSIAN!?!?!?!?
Hello. Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Not working anymore at VK, there isn´t download button anymore, since yesterday night
Hi there! Since yesterday night VK isn´t showing download button anymore. Does anyone have the same problem and/or a solution?
Thanks!
- Browser: Firefox 47.0 Windows 8.1
- User Agent: Mozilla/5.0 (Windows NT 6.3; rv:47.0) Gecko/20100101 Firefox/47.0
Install an extension from this link: https://addons.mozilla.org/ru/firefox/addon/savefromnet-helper/
download button disappear outside facebook photo
Browser: Google Chrome 51.0.2704.106
Helper version: 6.42
Some photos in facebook are not wide enough, so facebook adds some black padding on both left and right of the photo. When we hover the photo, the download button appears on the top left corner where the black padding is. However, when the mouse goes into that area, the download button disappears. Therefore, it's not possible to click the button for such photos.
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Customer support service by UserEcho
