Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+1
Fixed

one click one click button is inactive on my youtube, all youtube page disappears, and no download happenes

winterahmed33 vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 2
Antwort
Aleksandr vor 9 Jahren

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

+1
Fixed

Чому після оновлення ВК не можу скачати відео

Ivan Strilchuk vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 3
Antwort
Aleksandr vor 9 Jahren

Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Данная ошибка нам известна, постараемся исправить в близлежащее время.

Пока можете воспользоваться нашим сайтом для скачивания видео: http://ru.savefrom.net

+1
Fixed

I can not download videos from the site vk.com

Дима Панухник vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 2
Antwort
Aleksandr vor 9 Jahren

Hello, thank you for contacting support Savefrom.Net
This error is known to us, we will try to fix in the nearby future.

While you can use our site to download video: http://en.savefrom.net

+1
Beantwortet

both your site and and extension doesn't frickin work. WHY!!!!!!?????

hadad tuqe vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 2

i mean come on i can 't download my favorite videos from youtube anymore and why is your site is IN FUCKIN RUSSIAN!?!?!?!?

Antwort
Aleksandr vor 9 Jahren

Hello. Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

+1
Fixed

Not working on Facebook anymore

sanclemente vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 2
Antwort
Aleksandr vor 9 Jahren

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

+1
Beantwortet

Not working anymore at VK, there isn´t download button anymore, since yesterday night

Ibiza vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 2

Hi there! Since yesterday night VK isn´t showing download button anymore. Does anyone have the same problem and/or a solution?


Thanks!


  • Browser: Firefox 47.0 Windows 8.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; rv:47.0) Gecko/20100101 Firefox/47.0

Antwort
Aleksandr vor 9 Jahren

Hello, you do not have an extension.

Install an extension from this link: https://addons.mozilla.org/ru/firefox/addon/savefromnet-helper/

+1
Fixed

download button disappear outside facebook photo

Mario Ray Mahardhika vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 4

Browser: Google Chrome 51.0.2704.106

Helper version: 6.42


Some photos in facebook are not wide enough, so facebook adds some black padding on both left and right of the photo. When we hover the photo, the download button appears on the top left corner where the black padding is. However, when the mouse goes into that area, the download button disappears. Therefore, it's not possible to click the button for such photos.

Antwort
Aleksandr vor 9 Jahren

Hello, send a few links to a photo that we check.

+1
Fixed

problem

aykut vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 2

facebook da çalışmıyo neden acaba yardımcı olursanız sevinirim

Antwort
Aleksandr vor 9 Jahren

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php

+1
Fixed

No puedo descargar videos de facebook que hace unas semanas si podía.

mherrera_22 vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 3
Antwort
Aleksandr vor 9 Jahren

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php

+1
Fixed

NÃO CONSIGO BAIXAR OS VIDEOS DO FACEBOOK

johnnyalveslee vor 9 Jahren aktualisiert von Aleksandr vor 9 Jahren 2

NÃO CONSIGO BAIXAR OS VIDEOS DO FACEBOOK

Antwort
Aleksandr vor 9 Jahren

Hello, The issue has already been fixed in the version 6.40.

Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php