1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
cannot download any music from vk
Hello, when trying to download any music from vk.com I get a message saying. "Could not get file size, please try again" This is probably because vk did some updating and you can not download the songs of this or any extension that does the same function. I have already asked several users of the social network, and they all tell me the same thing, so I do not know if it is an extension problem or it is a problem on the page, or they simply need to update the extension. Yesterday it worked perfectly.
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, to be able to help you I need more information.
The name and version of your browser (the version you can see in the menu "About browser").
The extension version can be found in the extension menu (click the green arrow).
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
NO AUDIO IN 1080p HD VIDEOS IN THIS WEBSITE. PLEASE ADD AUDIO IN 1080P VIDEO
PLEASE ADD AUDIO IN 1080P VIDEO IN DOWNLOAD
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Not saving VIDEO TITLES in YouTube.. (bug since many months ago).
Since savefrom Version 6, it does NOT save the 'File Names' of Movies that are downloaded from Youtube.
it does not work with ALL 360 pixel resolution files. But it does work with all 720 pixel files.
The problem is ONLY with 360 pixel downloads.
i am currently using Chrome 55.0.2883.87 m (64-bit) and this problem was happening even when I had chrome 53.
All 360 pixel files in youtube download with the default title: "videoplayback.mp4"
=========
Browser: Chrome 55.0.2883 Windows 7 User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36 Extension: userjs-chrome 7.05.2
Hello,
Restart TM – everything should be working.
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
how can I submit a request to http://en.savefrom.net/ by using curl?
I use following command to send request via curl:
curl --form "sf_url=https://youtube_url;sf_submit=;new=1;lang=ent/savefrom.php -H "Cookie:lang=en; PHPSESSUD=2f523bfd868a40eb73dd54a907f9fe38; uid=ee8083f60003efd4; country=hk; uid=ee8083f60003efd4; PHPSESSID=fv9c8jocps3dmds12kr4gjist1; _ga=GA1.2.1084676549.1474380253"
However, the return value seems to be encoded or compressed.
Can you kindly tell me how I can decode or decompress the content and acquired the direct download url?
Thanks!
Leo
Automatic filename feature has stopped working for videos below 720p quality
Whenever I download a YouTube video in .mp4 format, it normally assigns a filename automatically using the title of the video. This feature works just fine for videos in 720p quality. However, when I try to download the 360p version, it does not automatically assign the filename anymore. Instead, it just assigns a default filename of "videoplayback.mp4".
Something must have changed on your end because I only started to notice this issue about two months ago, in late October 2016. Prior to that, this feature was working just fine for .mp4 videos of any quality. I only realized now that I could actually report this issue to you. Anyway, now that I have, I hope you can do something about it.
Apart from that, I think your site is great and that you provide a really good service. More power to you!
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Send a couple of video links is downloaded with the wrong name.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Customer support service by UserEcho
