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1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
+2
Fixed

no puedo descargar fotos de instagram

kim lee joong fa 9 anys • updated by Aleksandr fa 9 anys • 2
Answer
Aleksandr fa 9 anys

Hello, thank you for contacting support in Savefrom.Net

This bug is known to us, we will try to fix in the nearby future.

+2
Fixed

It doesnt seem to work on youtube anymore, i think it needs an update, thanks!

derp fa 9 anys • updated by Aleksandr fa 9 anys • 2

It doesnt seem to work on youtube anymore, i think it needs an update, thanks!

Answer
Aleksandr fa 9 anys

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

+2
Fixed

I am not able to download vimeo videos!

Ganesh Subramanian fa 9 anys • updated by Aleksandr fa 9 anys • 3

When I click on the download button for any of the vimeo videos, it displays, "No links were found". It seems that there has been some api changes in vimeo and as a result, most of the downloader were not working for vimeo. Kindly fix this as soon as possible.

Answer
Aleksandr fa 9 anys

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

+2
Respost

Failed- Server problem

Parket Raket fa 10 anys • updated by Aleksandr fa 10 anys • 2
I was going to download this video http://youtube.com/watch?v=qD2WkL_P31I from the site but when I click on any format some *txt file named videoplayback.txt downloads that says Failed- Server problem. My internet connection is good I can download other files now but not from this one. Any ideas whats going and solutions for this?

PLEASE VOTE!!!!!
Answer
Aleksandr fa 10 anys
Hello!
Update assistant.
+2
Declined

allow setting default download from youtube so i can click download to download my preferred format

Sugoi Ryu fa 10 anys • updated by Aleksandr fa 10 anys • 2
it would be nice to be able to set the default download type for youtube.com so i can just click download instead of having to go into the drop down list to select it. ie. i want to click download and have it download the highest quality aac file available for that video.
Answer
Aleksandr fa 10 anys
Hello, we'll try to do this if the idea collects many votes.
+2
Not a bug

1080p without audio issue and 60fps download issue

Mavra Tech fa 10 anys • updated by Aleksandr fa 10 anys • 2
Image 405
why i cant 1080p with audio and 60fps
Answer
Aleksandr fa 10 anys
Hi, with the sound you can download using Ummy Video Downloader. Link: http://videodownloader.ummy.net


+2
Fixed

No se Encontrado enlances

Antonio Davila fa 9 anys • updated by Aleksandr fa 9 anys • 2

no me baja video del facebook como hago para arreglarlo

Answer
Aleksandr fa 9 anys

Hello, The issue is fixed, no worries.

You can download Facebook videos via SaveFrom.net for now: http://en.savefrom.net

If you wish to use our extension, please wait for a bit — it will be ok with the next release.

+2
Fixed

Unable to download Yandex-Video from three days ago.

Shinsuke «Сінсуке» fa 11 anys • updated by Aleksandr fa 10 anys • 2
Unable to download Yandex-Video from 3 days ago.
Answer
Aleksandr fa 10 anys
We will try to fix ASAP
Answer
Aleksandr fa 10 anys
Здравствуйте, скорее всего вы пользуетесь браузером Google Chrome
в данном браузере нет технической возможности исправить данное не удобство.
Для того что бы воспроизвести аудио в названии файла добавьте в конце .mp3 , что бы воспроизвести видео в конце добавьте .mp4
+2
Fixed

Download Links not found - Facebook

Rohith Kumar fa 9 anys • updated by Aleksandr fa 9 anys • 2
Answer
Aleksandr fa 9 anys

Hi. We'll try to fix it ASAP.



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