Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+12

Download button not showing up on instagram.

MKR 4 years ago • updated 4 years ago • 0

Browser: Opera-Webkit 700 Windows

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 OPR/70.0.3728.95

Extension: opera-chromium 9.3

Please resolve this issue. Download button not showing up on instagram. Works fine on facebook and youtube. Tried reinstalling extension but did not solve the issue.

+12
Under review

The daily motion downloader has worked for a while now. What's wrong with it?

Tommy 4 years ago • updated by Aleksandr 4 years ago • 3
Answer
Aleksandr 4 years ago

Hi. We'll try to fix it ASAP.

+12
Under review

Drop down menu on Youtube always returns "no links were found".

Yoksven 5 years ago • updated 5 years ago • 2

I'm using a firefox extension and up until yesterday it worked great. Starting yesterday the drop down menu on Youtube always returns "no links were found". The green "download 720p" button on a video page still works and savefrom.net still returns a working drop down menu. But on Youtube the drop down menu now goes "Download..." and then "no links were found". Every time. Maybe it times out too fast or something, since savefrom.net site still finds the links. Ether way, it would be nice to have it fixed.

Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+12
Under review

No links were found

rachimon1010 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, Sorry for inconvenience we caused. We will try to fix it ASAP.

+12
Fixed

bug in VK

Pablo Zs 7 years ago • updated by Aleksandr 7 years ago • 4

Hi, I can no longer download audio / video from VK site (which was updated the site on 06/20/2017), I already uninstalled and installed and did not work, I tried to load the page but it did not work too, try to fix

Answer
Aleksandr 7 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+12
Fixed

button download on instagram not appear

Galang Hermawan 8 years ago • updated by Aleksandr 8 years ago • 2
Answer
Aleksandr 8 years ago

Hello, we know about the error.

In the next release, the expansion has to be fixed.

+11
Answered

I cant download videos from youtube anymore for the past 2 days

jasonchavez189 4 years ago • updated by Aleksandr 4 years ago • 2
+11
Fixed

Impossibile to download music from VK

garco 5 years ago • updated by Aleksandr 5 years ago • 10
Answer
Aleksandr 5 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+11
Fixed

don't see video file size

Wasim AK 7 years ago • updated by ALARMus 1 year ago • 4

this application is nice but don't see file size please fix this problem.........

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

As the name of the site from which you download?

Send screenshots.

+11
Fixed

i can't download song from soundcloud

eduberrospi@gmail com 9 years ago • updated by Aleksandr 9 years ago • 2

no se puede cargar de soundcloud, arreglen por favor

Answer
Aleksandr 9 years ago
Hi. We'll try to fix it ASAP.


Customer support service by UserEcho