Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+1
Under review

Why can't I get sound in a 720p video??

bhargav kalyan7 5 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+1
Under review

i can't Download Full HD on youtobe

Hassane Diatta 6 years ago updated by Aleksandr 5 years ago 1
Answer
Aleksandr 5 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+1
Under review

no me sirve en facebook, youtube ni vimeo

hello_kitti_andrea3096 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1

+1
Under review

When I try to download youtube videos, ads pop up. What can I do?

Oojackie 6 years ago updated by Aleksandr 5 years ago 3
Answer
Aleksandr 6 years ago

Hello, For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

https://www.youtube.com/watch?v=rfn3ShP4N-g

motogee111 6 years ago updated by Aleksandr 6 years ago 1

Firefox 63.0.1 (64-bit)

Downloadhelper 7.90

Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

+1
Not a bug

video download button on youtube search videos

Chetan7575 6 years ago updated by Aleksandr 6 years ago 3

Image 3400

Image 3399

if we seach a video on youtube. video download button not showing on corner of video. but when i go to specific youtube channel download button show on corner of all videos. so do something for download button on corner of youtube search videos.

Answer
Aleksandr 6 years ago

Hello, in this section there is no technical possibility to make a download button.

Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

+1
Under review

I cannot download any video from youtube

menachangjc 6 years ago updated by Aleksandr 6 years ago 1

Before 29 december 2018 I had always download every video i want, since the date I mentioned I cannot download any video from youtube, it always the browser redirecting to something like this

https://r8---sn-0opoxu-2cjel.googlevideo.com/

https://r5---sn-9gv7ened.googlevideo.com/

 and only plays the video I wanted to download.


my browser is chrome latest version


please help me

Answer
Aleksandr 6 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error. 
+1
Under review

SAVE FROM NET NE FONCTIONNE PAS SUR SAFARI 12.0

YETTI62580 6 years ago updated by Aleksandr 6 years ago 1

Depuis que j'ai fait la mise à jour de safari 12.0, save from Net ne fonctionne plus... Comment faire pour la réinstaller ? Il me dit d'aller sur apple store pour trouver une autre application. Merci d'avance pour vos réponses 

Answer
Aleksandr 6 years ago

Hello, we've found the solution how to make Savefrom work in Safari.
Install the Tampermonkey extension: https://safari-extensions.apple.com/?q=tampermonkey
Install the Savefrom script: https://download.sf-helper.com/chrome/helper.user.js?ts=1537523278787

+1
Fixed

Doesn't work on vk

Zontir 6 years ago updated by Aleksandr 6 years ago 13

Hi, I don't know if you know but since last week it's not working in vk. I thought they would solve it as soon as possible but I think no one has reported it and therefore you also do not know that the error exists.

Answer
Aleksandr 6 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.