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can't download 4K

OWO454 fa 5 anys • updated by Aleksandr fa 5 anys • 5

after updating the extension and the app, now i can normally download video but i still couldn't download video in 4k

Image 4944

Image 4943

Answer

Answer
Under review
Aleksandr fa 5 anys

Hi. We'll try to fix it ASAP.

Answer
Under review
Aleksandr fa 5 anys

Hi. We'll try to fix it ASAP.

OWO454 fa 5 anys

still no 4K😢

Aleksandr fa 5 anys

Hello, the version of the program?
What is your OS?
Could you please send a few links you can't download. We will check it out.

OWO454 fa 5 anys

Mojave10.14.6 ummy 1.70

i can't download 4k but other resolutions are fine

Aleksandr fa 5 anys

Fix this inconvenience is unfortunately at the moment we can not, for technical reasons.

Customer support service by UserEcho