+8
Under review

Can't Download From VK

yuanwong.wai 1 year ago updated by Aleksandr 1 year ago 7

Hello,

I'm unable to download from some links on VK now since last week. It only happens with files that say "unable to get file size. please try again." For example, this file:

https://vk.com/search?c%5Bq%5D=Steve%20Hiett%20%E2%80%93%20Down%20On%20The%20Road%20By%20The%20Beach&c%5Bsection%5D=auto

When I try to download it, it says "Failed - No File". I have attached a screenshot.

Answer

+1
Answer
Under review

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

+1
Answer
Under review

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

my case is the same only changes I use the Opera browser

When I click the link it doesn't say anything? Can you let me know what information you need?

Information is needed about your browser and extension, it is at the top of the page.

Browser: Chrome 72.0.3626 Mac OS X

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36

Extension: chameleon 8.8

It was also working on Opera, then it stopped working again.

  • Browser: Opera-Webkit 580 Mac OS X
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36 OPR/58.0.3135.107
  • Extension: opera-chromium 8.8

Thank you for the information.
Our developers will find out what could be the problem and try to fix it.