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Under review

vk.com; not downloading the full track , mostly 50-150 kbs/s ...

mainstrum123 6 months ago • updated by Aleksandr 6 months ago 15

Answer

Answer
Under review

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Answer
Under review

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

  • Browser: Firefox 64.0 Windows
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
  • Extension: ff 8.0

Reinstall the extension: 

http://download.sf-helper.com/mozilla/helper_last.html

Clean up cache and cookie in browsers.

thx. where can i find hooks?

Under review

Clean up cache and cookie in browsers. 

In the browser settings.

im sorry for being so difficult. - i did all the steps but now i have a problem that happens so often.. that i cant even download music from vk . (soundcloud, youtube works though)... is it comon with version 8.0 that people cant downlload from vk?

also what i noticed:

in firefox when i click on savefrom addon logo, it never says that i can update . i can only update if i download it from firefox addons libary. :/ ... i mean it doesnt show that there is an update even though there is one on firefox addons library 

The extension you have is the latest version, you do not need to update it.

What we advised you did not help?

i cant download from vk . unfrotunately

Look in the settings of the browser. Isn't the blocking of third-party cookies enabled?

hello , im back from vacation. i tried this . and i  can download but i have the same problem like in the beginning.. i get lik 30 /kbs tracks downloading .. and spontaniously i can download random full length tracks but mostly its not.. what else can i try? deletingcoockies and cache i tried again but didnt help.. :/  also on chrome explorer, same thing happens. even the downloaded song doesnt show the name but it has always "index" in the file name

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.

hello :9 are u making progress with this issue?