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When i try to watch the preview says "The media could not be loaded..." and Error:Forbbiden when I try to download.
When I try to play the video preview of my work always displays: "The media could not be loaded, either because the server or network failed or because the format is not supported." And when to try to download the file I cant do it , always chrome says "error: Forbidden". My computer is from my work but previously I could do it.
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Browser: Chrome 62.0.3202 Windows 7
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36
Answer
Hello, Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Its a trouble. No directly, because I cant access from youtube, but in the past (like 3 weeks ago) I could download here without problems and watch the video in the media player. Even so I have the extension installed.
Could you please send a few links you can't download. We will check it out.
Do you use any proxy? What’s your country?
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
About the proxy, this is a work pc and Im not the admin of the server, whatever, I post this because its a way to watch videos from youtube (that I cant access) and like i said I could do it like 3 weeks ago,without problems, this is the reason that I post this, to researh if is a server/admin problem or a page problem (it is important to clarify that I can download videos from a similar downloader pages, only here I have problems).
Country: mexico, and the info:
Browser: Chrome 62.0.3202 Windows 7
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36
Extension: userjs-chrome 7.50.2
And the links whatever I choose, video that I can't watch/download:
We checked your information, everything is in order.
It is possible that this problem is temporary.
Does the video download from the Savefrom.Net extension?
I cant do it, because like I said you, the youtube page its blocked by the Admin,that is the reason why I use this service. With the extension only changes the savefrom main page but I have the same problem.
I think only remains to wait.
Always has been locked and I haven't any problems before (to see the video from the main page or download it), this trouble begun 3 weeks ago.
Do you have a download button when watching a video?
When you click on it, what happens?
Customer support service by UserEcho
Hello, Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.