1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, send a couple of video links for the test.
What quality are you downloading?
For the better understanding it'll be great to see a screenshot with the error.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Здравствуйте, чтобы Вам помочь, нам нужна от Вас информация о вашем браузере и установленном расширении.
Подробно Вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у Вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !
no me deja descargar vídeos de okru
Copio el enlace del servidor okru y luego me voy al servidor savefrom, pero me dice que me dirija al servidor savefromhelper. Es decir, el savefromhlelpr ya lo tengo instalad. También, intenté en el propio vídeo de ok.ru descargármelo, aunque sólo ponía descargar, la deba clic y tampoco funcionaba.
En definitiva, que copio el enlace y no se descarga. Le adjunto el link. https://ok.ru/video/1150238263938
Gracias.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Customer support service by UserEcho
