Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+2
Under review

quality of the video matter

pqa 6 років тому оновлено Aleksandr 6 років тому 3

Youtube video

yesterday, i downloaded a MV youtube video in 1080p. but when i try to download again for today, it's show me that i only can download it in 360p. WHY?

Відповідь
Aleksandr 6 років тому

Hello, after the changes on Youtube, the site and the Savefrom.Net extension can no longer download 720p.
We are looking for a solution to this problem but so far to no avail. At the moment we can advise the program Televzr which
downloads video as 720p and higher: https://desktop.televzr.com/#

+2
Under review

VK

s0kolidze 6 років тому оновлено Aleksandr 6 років тому 1

Не работает, не могу скачать аудиофайлы с vk.com

Відповідь
Aleksandr 6 років тому

Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Данная ошибка нам известна, постараемся исправить в близлежащее время.

+2
Under review

the videos in which there is written 360 at the right side of the download arrow

Muhammad Rafaqat 6 років тому оновлено Aleksandr 6 років тому 1

please help me

Відповідь
Aleksandr 6 років тому

Hello, please, send us more details regarding the problem.

+2
Under review

Why can't I download HD quality video anymore

Chamodi Peduruarachchi 6 років тому оновлено Aleksandr 6 років тому 3
Відповідь
Aleksandr 6 років тому

Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

In what capacity do you want to download the video?

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1


+2
Under review

7.85 firefox vk music download not possible

Alex123412 6 років тому оновлений 6 років тому 5

; nothing downloads when i click arrow, it says something like this (translated from my language)-->   : error in the determination of the file size

Відповідь
Aleksandr 6 років тому

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+2
Under review

videos take too long to download using website

sdsman 6 років тому оновлено Aleksandr 6 років тому 3

starting 9/10, I have been unable to download videos using website. The site accepts the link but when I select the 360, everything stalls. videos show 2-3 hours download time on high speed connection, then fail to complete. I was able to download 2 short videos, but nothing else.


REAL POLICE TACTICS | GTA 5 Races



Відповідь
Aleksandr 6 років тому

Hello, the site has nothing to do with the speed of downloading files.

+2
Under review

I can’t download anything other than 720p-mp4 format because the ads won’t let me

Min 6 років тому оновлено Aleksandr 6 років тому 3

I can’t download anything other than 720p-mp4 format because the ads won’t let me. I am using an iPad. Every time I try to select another option an ad page opens, and whenever I close it the download page also disappears. And when I try to go back to the previous download page, my select won’t be selected at all, but 720p mp4 will be there.

Please fix this.

Thank you.

Відповідь
Aleksandr 6 років тому

Hello, which browser are you using?

+2
Under review

Opera Blocking Extension as malicious

Cromag 6 років тому оновлено Aleksandr 6 років тому 1

Opera now blocking the extension as malicious. If you downloaded it from the opera extensions website. It seems to be working if you install it from your website though.


Browser: Opera-Webkit 550 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36 OPR/55.0.2994.44
Extension: opera-chromium 7.67


Відповідь
Aleksandr 6 років тому

Hello, at the moment we are looking for a solution to this problem.

+2
Under review

This app is not supporting properly I can't share saved videos on whatsapp

Adri Khanna 6 років тому оновлено Aleksandr 6 років тому 1
Відповідь
Aleksandr 6 років тому

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

+2
Under review

We are not able to download videos.Please help

drkc0707asutosh 6 років тому оновлено Aleksandr 6 років тому 1
Відповідь
Aleksandr 6 років тому

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.