1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, In order to download MP3 from YouTube you need to instal our Ummy Video Downloader. This useful tool will help you download
both HD and MP3 from YouTube: http://videodownloader.ummy.net
¿Por qué no se ven las descargas en el administrador de descargas de Firefox?
Cuando agrego una descarga con SaveFrom.net desde el sitio de youtube no las muestra en la lista de descargas del administrador de descargas de Firefox.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 7.49: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension
using you tube from mozila firefox and can't download video from the option "Download"
I am using youtube from mozila firefox. i used this extention and it was doing great. but from some days i can use it. its not working.the download option under youtube video is not working. any 720p , 360p not wworking.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
multiple photo not downloading on instagram
I sm unable to download photos from instagram when there are multiple photos in one post. In the end the same first photo is downloaded. I'm working on Mac
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, we are working to fix this inconvenience.
This problem will be solved in the new release.
Thank you for using Savefrom.Net!
Your site doesn't give me the option to choose where I send the downloaded file to. I can't locate where it went to.
Your site doesn't give me the option to choose where I send the downloaded file to. I can't locate where it went to.
Hello, the site Savefrom.Net provides a link for downloading files.
Files download the browser.
In the browser settings, set the settings that you need.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
does not download audio files from vk.com
Safari 10.1.1
Installed helper v 6.0
no link appear on the vk.com site to download music files
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 7.41: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension
Сервис поддержки клиентов работает на платформе UserEcho
