Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+2
На рассмотрении

I can't find SaveFrom net extension on Opera! YOUR EXTENSION IS MISSING!!!

santl onyx23 7 лет назад обновлен Aleksandr 7 лет назад 3

I can't find SaveFrom net extension on opera which you said I need to add to... I am using google chrome browser. I just notice that the extension is removed and I thought I just accidentally uninstall it, but when I come to find where I could install it again and but then the site said PAGE NOT FOUND ERROR 404!!! 

URL: https://addons.opera.com/en/extensions/details/savefromnet-helper/
Problem: THE EXTENSION IS MISSING!!!
Browser: GOOGLE CHROME

Ответ
Aleksandr 7 лет назад

Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

+2
На рассмотрении

Can't download hd videos with sound

Sreek 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+2
На рассмотрении

there is some times your site and firefox plogin do not get 720p videos specially music videos on youtube!

night floyd 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+2
На рассмотрении

cant download youtube video with 720

家耀 7 лет назад обновлен Aleksandr 7 лет назад 1
Ответ
Aleksandr 7 лет назад

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+2
На рассмотрении

quality of the video matter

pqa 7 лет назад обновлен Aleksandr 7 лет назад 3

Youtube video

yesterday, i downloaded a MV youtube video in 1080p. but when i try to download again for today, it's show me that i only can download it in 360p. WHY?

Ответ
Aleksandr 7 лет назад

Hello, after the changes on Youtube, the site and the Savefrom.Net extension can no longer download 720p.
We are looking for a solution to this problem but so far to no avail. At the moment we can advise the program Televzr which
downloads video as 720p and higher: https://desktop.televzr.com/#

+2
На рассмотрении

VK

s0kolidze 7 лет назад обновлен Aleksandr 7 лет назад 1

Не работает, не могу скачать аудиофайлы с vk.com

Ответ
Aleksandr 7 лет назад

Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Данная ошибка нам известна, постараемся исправить в близлежащее время.

+2
На рассмотрении

the videos in which there is written 360 at the right side of the download arrow

Muhammad Rafaqat 7 лет назад обновлен Aleksandr 7 лет назад 1

please help me

Ответ
Aleksandr 7 лет назад

Hello, please, send us more details regarding the problem.

+2
На рассмотрении

Why can't I download HD quality video anymore

Chamodi Peduruarachchi 7 лет назад обновлен Aleksandr 7 лет назад 3
Ответ
Aleksandr 7 лет назад

Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

In what capacity do you want to download the video?

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1


+2
На рассмотрении

7.85 firefox vk music download not possible

Alex123412 7 лет назад обновлен 7 лет назад 5

; nothing downloads when i click arrow, it says something like this (translated from my language)-->   : error in the determination of the file size

Ответ
Aleksandr 7 лет назад

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+2
На рассмотрении

videos take too long to download using website

sdsman 7 лет назад обновлен Aleksandr 7 лет назад 3

starting 9/10, I have been unable to download videos using website. The site accepts the link but when I select the 360, everything stalls. videos show 2-3 hours download time on high speed connection, then fail to complete. I was able to download 2 short videos, but nothing else.


REAL POLICE TACTICS | GTA 5 Races



Ответ
Aleksandr 7 лет назад

Hello, the site has nothing to do with the speed of downloading files.

Сервис поддержки клиентов работает на платформе UserEcho