Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Отвечен

worked now stopped

Daniel Bozic 10 лет назад обновлен Aleksandr 10 лет назад 2
HI
This website worked to download the videos.

Now it sopped.

Why?

http://www.clipdonator.com/watch_video.php?v=5Y8URS4D755G
0
Исправлен

Can not download from SoundCloud anymore

Natalia M-ska 9 лет назад обновлен Aleksandr 9 лет назад 6

Nothing, even the songs I downloaded before from there.

My browser is Chrome 46.0.2490.86 m

My Helper version is 5.65.2

Ответ
Aleksandr 9 лет назад

Hello. Reinstall the extension, remove the Tampermonkey extension and Install SaveFrom.net Helper again.

How to install the extension to Google Chrome browser read here: http://en.savefrom.net/faq.php#ext_inst_chrome

Please, send to me a link to a file that will not be downloaded.

0
Отвечен

Search ALGO !!

Wulf 10 лет назад обновлен Aleksandr 10 лет назад 2
Das Advertisement "Dieser Inhalt benötigt Java 12.3. Möchten sie jetzt aktualisieren" auf der Startseite von Savefrom installiert den bekannten Browser-Hijacker ""Search Algo"" !!
Vorsicht !
Seht nach bei Google "search algo entfernen"
Ответ
Aleksandr 10 лет назад
Hi, this is bad advertising, we are trying to clean such advertising.
0
Исправлен

no consigo descargar peliculas de Ok.

Vanessa Giraldo 9 лет назад обновлен Aleksandr 9 лет назад 2

Realmente hago lo que dicen las instrucciones pero jamas logro bajar videos y peliculas de Ok.ru

Ответ
Aleksandr 9 лет назад

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Исправлен

Youtube videos stuck at 95% + on the new os x el capitan safari browser.

Hitesh ॐ 9 лет назад обновлен Aleksandr 9 лет назад 3

It is really annoying have your download stuck after 95%+ continually, specially at moderate bandwidth. Is there a way to refresh download link because resuming doesn't work after you stop it. This is what i am downloading and is stuck Forks Over Knives (2011) Watch Online.mp4.
How can i resume or refresh download, it is stuck at 95%+ ???

Ответ
Aleksandr 9 лет назад

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Отвечен

este programa es muy lento como se puede acelerar

edgar zevallos 9 лет назад обновлен Aleksandr 9 лет назад 2
Ответ
Aleksandr 9 лет назад

Hello, we have no influence on the speed of downloading.

0
Исправлен

no puedo descargar un video que sucede

Jose Miguel Ramirez Regalado 10 лет назад обновлен Aleksandr 10 лет назад 2
    Mis amores thalia
Ответ
Aleksandr 10 лет назад
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Не ошибка

Can't Download from Twitch.tv

Alfonso Cx 10 лет назад обновлен Aleksandr 10 лет назад 2
Can't see the download button or download the video from the main page of savefrom.net
1. Firefox 41.0.1 Windows 8.1
2. Save Helper 5.40
3. http://www.twitch.tv/riotgames/v/18619220 Cant see the button or download it directly from savefrom.net
Ответ
Aleksandr 10 лет назад
Hello, twitch uses streaming protocols. At the moment we do not offer to download those files.
The plans have to add support for this video. But in terms of the data is not.
0
Исправлен

opera / 5.5/ http://www.fastvideo.me/2ji4vq04rv3a it does not download this or from rapidvideo neither...

iEat Music 9 лет назад обновлен Aleksandr 9 лет назад 2

http://www.fastvideo.me/2ji4vq04rv3a can't download,also rapidvideo http://www.rapidvideo.org/l30iwnxprtm3

version 5.5

browser opera

Ответ
Aleksandr 9 лет назад

Hello/

Catalog Opera browser still can not check out our expansion.

Error fixed in version 5.60

0
Отвечен

Erro download in the browser Android 5.0 Lollipop.

Flávio Sant'ana 9 лет назад обновлен Aleksandr 9 лет назад 2

No download in Android 5.0 Lollipop.

Ответ
Aleksandr 9 лет назад

Hi. Please install mobile Firefox browser for correct functioning of the extension ,

(currently the extension works in this browser only).

Install the extension for Mozilla Firefox browser from our official site: сайта: http://en.sfrom.net/user.php?helper=ff-mobile

Сервис поддержки клиентов работает на платформе UserEcho