1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

no descarga
me aparece el incono de descargar en los videos pero al clicar en el icono aparece la palabra descargar y nada mas, no me da opciones de calidad de video ni nada. estoy usando google chrome en la plataforma vimeo en una web donde aparecen 4 videos. saludos

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

How to download video from youtube?
Hi, Friends, I am facing a problem downloading videos from Youtube and I am a student looking for Clat Coaching Institute in Delhi for preparation.
This is my video link
https://www.youtube.com/watch?v=UjStUvnbBkY

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.

Turn notifications on or off: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Сервис поддержки клиентов работает на платформе UserEcho