Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

After pasting the URL it can't find the video and the link is right

damilolasamuel90 5 year бұрын • updated by Aleksandr 5 year бұрын • 1
Answer
Aleksandr 5 year бұрын

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I cannot downloaded anything it goes straight to just weird numbers and letters, I think something about a converter.

Tyson 5 year бұрын • updated by Aleksandr 5 year бұрын • 1
Answer
Aleksandr 5 year бұрын

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

habilitar Savefrom.net para windows 10

GABRIEL BENAVIDES 5 year бұрын • updated by Aleksandr 5 year бұрын • 1
Answer
Aleksandr 5 year бұрын

Hello, please, send us more details regarding the problem.

0
Under review

Doesn't work properly on vk

Andrew12345 5 year бұрын • updated by Aleksandr 5 year бұрын • 1

Extracting/downloading multiple links on vk doesn't work properly. It picks up just a random amount of them skipping others.

Answer
Aleksandr 5 year бұрын

Hello, we are working hard to fix the error.

0
Under review

can't download from youtube! sad((((

Aleksei Takudoari 5 year бұрын • updated by Aleksandr 5 year бұрын • 1
Answer
Aleksandr 5 year бұрын

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I need to download

Fahim Hossain 5 year бұрын • updated by Aleksandr 5 year бұрын • 1
Answer
Aleksandr 5 year бұрын

Hello, the version of the program?
What is your OS?
Could you please send a few links you can't download. We will check it out.
Please, send some screenshots of the app showing how you download a video.

0
Answered

I need to cancel the paid service

Kelly 5 year бұрын • updated by Aleksandr 5 year бұрын • 2

I used to love this program.  It stopped working a few months ago.  I then paid for the service (thinking a paid subscription would fix the issue).  I have now paid for 3 months via auto bank deductions, and I have not used the downloader.  I moved on to a more reliable program.

Please forward the email, or website so I may have the bank deduction/service cancelled immediately.  Thank you and good luck!

Answer
Aleksandr 5 year бұрын

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net

0
Answered

How to download from Iglive?

LILIY 5 year бұрын • updated by Aleksandr 5 year бұрын • 4
Answer
Aleksandr 5 year бұрын

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Answered

your site is not working today. i cant download a file from youtube

kiannone 5 year бұрын • updated by Aleksandr 5 year бұрын • 2

xxx

Answer
Aleksandr 5 year бұрын

Hello, due to technical reasons such links are not being processed on the website at the moment. Sorry for inconveinence caused.

0
Under review

vk.com very slow

bartklek 5 year бұрын • updated by Aleksandr 5 year бұрын • 1

Hi great program/extension , LOVE IT

I am able to download from vk.com however if i want 100 tracks it used to jump by 

10-20-30

now it goes 1-2-3  and stops at say 15  

i have tried several times but still the same

thanks

here is my info 

Browser: Chrome 84.0.4104 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4104.0 Safari/537.36
Extension: chameleon 8.81

Answer
Aleksandr 5 year бұрын

Hello, we are working hard to fix the error.



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