Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

esta desactivada la opcion descarga

maria de pelucasbaratas es 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, please, send us more details regarding the problem.

0
Under review

Ummy can't "find" highest resolution that is available on YouTube

geodave50 6 ár síðan • updated by Aleksandr 6 ár síðan • 3

Occasionally Ummy can only find a lower resolution than YouTube has up. For instance, this one 

Youtube video

 is on YouTube at 1080p but Ummy only shows 360p available.  Have tried reloading URL, closing & reopening Ummy, installing latest version of Ummy, but problem persists.  (Most video downloads are available at the same max resolution available on YouTube.)  Thanks for any advice.

Answer
Aleksandr 6 ár síðan

Hello, unfortunately Youtube itself does not give download this video in higher quality.

0
Under review

no me deja descargar fotos o videos de instagram

mjrenero 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

Can't download from VK.com (FF 56.0.2, extension 8.42)

danissimo 6 ár síðan • Uppfært 6 ár síðan • 8

No download button, no bitrate popup, menu items from the toolbar button don't work either.
FF 56.0.2. SFN 8.42

Answer
Aleksandr 6 ár síðan

Hello, Reinstall the extension:

https://addons.mozilla.org/firefox/addon/savefromnet-helper/

Clean your browser's cache and cookies.

Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

UNABLE TO DOWNLOAD ANYTHING!

DR Y N RAO 6 ár síðan • updated by Aleksandr 6 ár síðan • 1

Dear Sir,  Since a few days, I am not able to download anything either from Youtube or Facebook!  While the 'Download Button' appears in Youtube, it does not appear in Facebook!  When the Download Button in Youtube is pressed, it takes to the 'Download Link' of my Browswer, where the Title of the concerned Video appears but a remark stating 'Unknown time remaining -- 0 bytes' appears there; and after a while, another remark stating 'Failed' appears and there ends the matter.  I love the SaveFrom.net Helper but equally helpless.  As I am impatient to wait, please resolve this issue IMMEDIATELY and help me.  Eagerly awaiting your IMMEDIATE RESPONSE!  -- DR Y N RAO

Answer
Aleksandr 6 ár síðan

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

Utube on tv will not open up chosen program. Tells me to scan or go to utube.com/tv/feedback

kmhathorn 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, please give us more details.

0
Under review

Mengapa saya gagal download. Tulisan play back tidak bisa di buka.mohon bantuannya padahal sebelumnya bisa.

samsulhudi852 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I can´t dowloader https://www.dailymotion.com/video/x7heq6a?playlist=x6gq3k

MaxdeRojas 6 ár síðan • updated by Aleksandr 6 ár síðan • 1
Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

I can't download the mix list on Youtube. Thanks for care

buluthakan 6 ár síðan • updated by Aleksandr 6 ár síðan • 1

I can't download the mix list on Youtube. "Couldn't find any connection" I occur Error message in each time. Please could you help me on the issue?

Answer
Aleksandr 6 ár síðan

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.



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