1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
On Facebook, I have tried savefrom.net dozens of times and NOT ONCE has it worked for ANY Facebook video...
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
can the savefrom.net helper *remember* where to save files?
by default, the extension always save files to the same folder (which cannot be set to a customized location). if I am downloading a few files and want to save them into the same folder of my choice, I would have to select this folder each time I save files and that's very inconvenient. it would be great if the extension works the same way as most browsers do -- save download files to the folder I previously selected.
Hello, in the browser settings, specify the folder to save the files.
Download link not found
Get an error stating “The download link not found” regardless of video link submitted. This started yesterday when attempting a Facebook or YouTube download. Download link: https://www.facebook.com/groups/positiveblackimage/permalink/10155816409356478/
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Video Downloader Pro is a magic tool helping you download any media content from any website all over the Net.
Possibly, it will download from the website you want.
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
in chrome ok.ru not charge https://ok.ru/video/838797494999
impossible for your script to charge in https://ok.ru/video/838797494999
The plugin doesn't work on gaming.youtube.com/.
The plugin doesn't work on gaming.youtube.com/.
And it will also be great to make it work on www.Twitch.com
Thanks
Hello, Could you please send a few links you can't download. We will check it out.
Download Button is Hidden in Youtube While using Google Chrome
Hidden Download Button
Sir, I've problem with the extension i.e the button for downloading is hidden in my google chrome browser while downloading from youtube or any other site of videos
I'm waiting for your response
Thanks
Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Service d'assistance aux clients par UserEcho
