1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
video play back
whenever i try to download a video it just say video playback instead of the videos name
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
i cant dowload cause it always says that URL IS NOT SPECIFIED
i really cant download because it always says URL NOT SPECIFIED how can I download again I tried it a million times
Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
not working on vimeo
When I click on the download button for any of the vimeo videos, it displays, "No links were found"
Hello, reinstall the expansion.
The information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
Hello, The issue has already been fixed in the version 6.40.
Please update the extension or reinstall it from our website: http://en.savefrom.net/user.php
Instagram download button not working..
The Instagram button randomly disappeared... I can't see it anymore.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
It doesnt seem to work on youtube anymore, i think it needs an update, thanks!
It doesnt seem to work on youtube anymore, i think it needs an update, thanks!
Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?
I am not able to download vimeo videos!
When I click on the download button for any of the vimeo videos, it displays, "No links were found". It seems that there has been some api changes in vimeo and as a result, most of the downloader were not working for vimeo. Kindly fix this as soon as possible.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a video that will not be downloaded.
Customer support service by UserEcho
