1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Paid Version Not Working
Every time I open up Ummy, the app tells me "Service is unavailable" and ,as you could imagine, the app doesn't work at all. It started doing this about a week ago. If I delete Ummy and then re-download it, it works for downloading non-music YouTube videos but if the video is marked as having music in it then it doesn't seem to work. After I close out of the newly downloaded instance of Ummy then it goes back to the ol' "Service is unavailable" status. Please help.
NaN on download attempt
Have been using the extention for a while. Today I find every attempt to download from YouTube is stopped with 'NaN' in the box next to the Download button. I've had this before but was able to try and try again until it worked, now I get 'NaN' every time.
Samples:
https://www.youtube.com/watch?v=NNEgUPKxk7A
https://www.youtube.com/watch?v=VODiDl8k3Sc
https://www.youtube.com/watch?v=VgSIH4QKLUY
and many more
I have downloaded and installed the script fresh, I am running Version 85.0.4160.1 (Official Build) canary-dcheck (32-bit) of Google Chrome
Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.81: https://en.savefrom.net/user.php?vid=387#10
Thank you for using Savefrom.Net browser extension
Hi. I can't download music from VK.com
I enter and i couldn't download, so i just update Chrome and the extension, nothing, i have uninstall and install again the extension and it still doesn't work
The last week worked perfectly
1. Versión 80.0.3987.149 (Build oficial) (64 bits)
2. The version installed is 8.80.2
3. I can't download any songs from VK.com
Also, i want to thank the creators and the team of this extension
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Unable to down ok.ru videos even in SaveFrom.net helper tool.
Unable to down ok.ru videos even in SaveFrom.net helper tool.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Save From is not working for New Facebook Web interface. Please work on it.
Save From is not working for New Facebook Web interface. The save from will not show up. Please work on it.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
What exactly can not you download?
Download button does not appear
Hello.
Save From extension has been working just right until I happened to remove Tapermonkey from Chrome and re-install it back along with SaveFrom helper. Now download button doesn't appear on Instagram, YouTube, vk,com. I tried to use MeddleMonkey, but result is still the same. I tried to download the Instagram picture through the SaveFrom webpage and it works just fine.
Google Chrome version 80.0.3987.132
SaveFrom helper version 8.76.2
Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Servicio de atención al cliente por UserEcho
