1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
The Ummy automatic downloader button (the one right below the YouTube videos) is no longer working on YouTube. What do I do?
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.40: https://en.savefrom.net/user.php?vid=387#10
Thank you for using Savefrom.Net browser extension
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Hello, Reinstall the extension after an older version is uninstalled:
https://addons.mozilla.org/en-GB/firefox/addon/savefromnet-helper/versions/
Download button doesn't work
What is wrong with the program? When are you going to fix this?
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Hi. I can't download any Dailymotion videos! It says "Error: can't download the file." Could you please fix it? Thank you.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Hola, nos gustaría ayudarle, pero primero necesitamos información sobre su navegador y la extensión que tiene instalada.
Vaya aquí http://es.savefrom.net/user.php?info=1,
copie los detalles que se muestran aquí y envíelos de vuelta.
También envíenos algunos links del video que no puede descargar.
¡Gracias por ponerse en contacto con el soporte de Savefrom.Net!
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Servicio de atención al cliente por UserEcho
