Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Foro: Savefrom(EN)
0
En revisión

FaceBook link doesn´t work on the latest version of Chrome.

Acauan Laptop hace 7 años • actualizado por Aleksandr hace 7 años • 1
  • Browser: Chrome 73.0.3683 do Windows
  • User Agent: Mozilla / 5.0 (Windows NT 10,0; Win64; x64) AppleWebKit / 537,36 (KHTML, como Gecko) Chrome / 73.0.3683.86 Safari / 537,36
  • Extensão: 8,8 Chameleon
    link:https://web.facebook.com/EpochTimesTrending/videos/644282112677060/UzpfSTEwMDAwMDYxNDM5MDcxNToyMzU2ODg0OTE0MzQxOTY1/?_rdc=1&_rdr

    • Respuesta
    Aleksandr hace 7 años

    Hello, Reinstall the extension after an older version is uninstalled. The current version is 8.15:

    Remove Chameleon.

    https://en.savefrom.net/faq.php#ext_inst_chrome

    0
    En revisión

    hello. i cant download videos in 720p and 1080p . they all say "without audio " .Please fix that bug

    takawiratadiwa hace 7 años • actualizado por Aleksandr hace 7 años • 1
    Respuesta
    Aleksandr hace 7 años

    Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
    We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
    https://desktop.televzr.com/#

    0
    En revisión

    I cant download anything fix that!

    squallfinal0097 hace 7 años • actualizado por Aleksandr hace 7 años • 1
    Respuesta
    Aleksandr hace 7 años

    Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
    Please, go here http://en.savefrom.net/user.php?info=1
    Copy     the details that you see and send them back to us.
    Please also send us some video links that you can’t download.
    Thank you for contacting Savefrom.Net support !

    0
    En revisión

    descarga los videos de alta calidad sin sonido( como solucionar el problema )

    Jhon Barcinilla hace 7 años • actualizado por Aleksandr hace 7 años • 1
    Respuesta
    Aleksandr hace 7 años

    Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

    0
    Respuestas

    Hello, your downloader works fine, however what happened to the 3gp 240 file?

    tiborvivi5173 hace 7 años • actualizado por Aleksandr hace 7 años • 2
    Respuesta
    Aleksandr hace 7 años

    Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

    0
    En revisión

    no puedo descargar ningún video

    matematicastercero hace 7 años • actualizado por Aleksandr hace 7 años • 1
    Respuesta
    Aleksandr hace 7 años

    Hello, please, send us more details regarding the problem.

    Respuesta
    Aleksandr hace 7 años

    Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

    For the better understanding it'll be great to see a screenshot with the error.

    0
    En revisión

    I can not get any you tube video to download. Paid money for this. Is there a refund?

    gene hace 7 años • actualizado por Aleksandr hace 7 años • 3

    I can not get any you tube video to download. Paid money for this. Is there a refund?

    Respuesta
    Aleksandr hace 7 años

    Hello, how is the name of the program for which you paid the money?

    0
    En revisión

    I can' download youtube video but i just only can download instagram video plzzz fix it

    JENG hace 7 años • actualizado por Aleksandr hace 7 años • 1
    Respuesta
    Aleksandr hace 7 años

    Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
    Please, go here http://en.savefrom.net/user.php?info=1
    Copy     the details that you see and send them back to us.
    Please also send us some video links that you can’t download.
    Thank you for contacting Savefrom.Net support !

    0
    En revisión

    File error while downloading on VK

    kinder007 hace 7 años • actualizado por Aleksandr hace 7 años • 5

    Hello, developers!

    I use your addon for a long time and is very good, but for a few days now, I'm facing a problem (with both Firefox and Chrome). I do not know why, but some mp3 files on VK are being downloaded as HTML documents.

    I've tried to update the addon, but it still gives the same error

    In Firefox Savefrom is in version 8.10 and Chrome is in version 8.8

    Browser: Firefox 65.0 Windows
    User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
    Extension: ff-sf 8.10

    Respuesta
    Aleksandr hace 7 años

    Hello, in the Firefox browser you have an extension of the current version.

    First, reinstall the extension from this link: http://download.sf-helper.com/mozilla/helper_last.html

    Before downloading, make sure that the music you want to download is not by subscription, since we cannot download it.

    

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