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1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+5
Under review

Error al descargar una lista de reproducción de videos (Youtube), se descargan todos los vídeos a la vez. Antes descargaban los vídeos uno por uno ¿Qué ocurrió?

V L Princs 5 years ago updated by Aleksandr 5 years ago 1

Anteriormente descargaba videos de una lista de reproduccion de Youtube (Watch Later) de manera normal (un video empezaba a descargarse y al finalizar se descargaba el otro y así sucesivamente hasta finalizar de descargar la lista), actualmente se descargan todos los videos de golpe, todos a la vez. No sé porque ocurre, no sé si es un error o falta actualizar. Espero soluciones. 

Navegador: Chrome 75.0.3770
Agente de usuarios de Windows : Mozilla / 5.0 (Windows NT 6.3; Win64; x64) AppleWebKit / 537.36 (KHTML, como Gecko) Chrome / 75.0.3770.100 Safari / 537.36
Extensión: userjs-chrome 8.31.2

Answer
Aleksandr 5 years ago

Hello, most likely you have a change in the browser. 

That this may not be clear to us. Expansion is not to blame.

+5
Answered

Can't Download Videos from Dailymotion.com. Please help!

josh dolgin 6 years ago updated by Aleksandr 6 years ago 5

I am trying to download a video from Dailymotion.com on my phone. But l get an error message saying "Error: can't download the file. It works for YouTube however. Please help me fix this so l can download a few videos occasionally from Dailymotion.com. THANKS! I'm frustrated!

Answer
Aleksandr 6 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

+5
Under review

why can't download high quality videos? I want to download high quality videos, please fix them

Nana Yukhei 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+5
Under review

does not download in 720hp file IN youtube

mahadi 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+5
Under review

tidak ada pilihan untuk download kualitas 720

sitirezky amaliah 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, after the changes on Youtube, the site and the Savefrom.Net extension can no longer download 720p.

We are looking for a solution to this problem but so far to no avail. At the moment we can advise the program Televzr which

downloads video as 720p and higher: https://desktop.televzr.com/#

+5
Under review

doesn't allow me to download HD Videos

JP Zolanski 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, in order to download HD from Youtube you need to install our program Ummy Video Downloader: https://videodownloader.ummy.net

+5
Under review

VK music download don't work in Chrome

Gold 6 years ago updated by Aleksandr 6 years ago 1

The extension don't work since Friday

Answer
Aleksandr 6 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+5
Under review

Can't download all video 720p,1080p,and 4k

sumanghoshmi7 6 years ago updated by Aleksandr 6 years ago 1

Dear

     Sir,

        Please upgrade this website properly .I can't download all video format like 720p,1080p and 4k . This formate are showing but sound service are silent. This problem you  see the attached file. Please solve this problem properly. Thanking you.

Image 3274

Answer
Aleksandr 6 years ago

Hello, unfortunately download the video through the site in high quality with sound technically not possible.
In order to download 1080p with sound from Youtube you need to install our program Ummy Video Downloader:

https://videodownloader.ummy.net


+5
Under review

HOLA MIREN TENGO UN PROBLEMA NO QUIERE DESCARGAR EL VIDEO Q NECESITO Y ESO Q TIENE EL BOTON DE DESCARGAR LO APRETO NO DESCARGA YA ACTUALIZE LA PAGINA CERRE EL PROMAGA Y AUN ASI NO DESCARGA

MARIA ZUMARAN 7 years ago updated by Aleksandr 7 years ago 1

NO QUIERE DESCARGAR EL VIDEO Q NECESITO Y ESO Q TIENE EL BOTON DE DESCARGAR LO APRETO NO DESCARGA YA ACTUALIZE LA PAGINA CERRE EL PROMAGA Y AUN ASI NO DESCARGA

Answer
Aleksandr 7 years ago

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!