Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+6
Under review

720p option is not showing in download button... why??

somi 6 years ago updated by Aleksandr 6 years ago 1

Image 3989

Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+6
Under review

VK Audio (unable to get the file size)

Dmitry11 6 years ago updated by Aleksandr 6 years ago 3

Trying to download via vk.com (mp3) and download button doesn't work.

Answer
Aleksandr 6 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+6
Under review

Los videos no se pueden descargar el alta definicion

Esther Reyes Casamayor 6 years ago updated by Aleksandr 6 years ago 1

Los vides ya no se pueden descargar en alta definicion!!!!!!! Los nesecito en alta definicion!!!!! por favor arreglen eso!!! Es un problema para mi aun que es un poco exagerado pero por favor!!!!!

Answer
Aleksandr 6 years ago

Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#

+6
Under review

Why 720 download link doesnt appear recently ?! :(((

Maaaaasd 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, after the changes on Youtube, the site and the Savefrom.Net extension can no longer download 720p.
We are looking for a solution to this problem but so far to no avail. At the moment we can advise the program Televzr which
downloads video as 720p and higher: https://desktop.televzr.com/#

+6
Under review

cannot download 720p ,1080p,

thihalin87 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, after the changes on Youtube, the site and the Savefrom.Net extension can no longer download 720p.
We are looking for a solution to this problem but so far to no avail. At the moment we can advise the program Televzr which
downloads video as 720p and higher: https://desktop.televzr.com/#

+6
Under review

vk not working

MatthewKa 6 years ago updated by Aleksandr 6 years ago 1

vk is not working again

Answer
Aleksandr 6 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

+6
Under review

Missing feature in new interface

Nithin 6 years ago updated by Aleksandr 6 years ago 1

Image 3168


Hi My Name is Nithin

Im long time user of savefrom.net

today I found new interface of savefrom.net4, its cool but when Im going to save video, title and time are missing, please add this feature back, because when we are going to save some YouTube videos. it will prompt us like "videoplayback.mp4" in that case we can easily copy title from that element without going back and also very helpful while saving Facebook videos because facebook videos has numbered file name 


any thank you so much for the great service :)



Answer
Aleksandr 6 years ago

Hello, we took note.

+6
Under review

Make it so you can download music from spotify

gucci gang 7 years ago updated by valentinnicolaegrancea 2 years ago 3

Make it so you can download music from spotify

Answer
Aleksandr 7 years ago

Hello, we will consider your idea. 

Thanks for using our products!

+6
Fixed

I can't download instagram images, please fix it

Cristobal Espinoza 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, we are working to fix this inconvenience.
This problem will be solved in the new release.
Thank you for using Savefrom.Net!

+6
Fixed

No encuentra elnalces en ningún video de facebook

alxkikin 8 years ago updated by Aleksandr 8 years ago 2

el botón de descarga no encuentra los enlaces

Answer
Aleksandr 8 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.

Best, SaveFrom.net Team