1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

no entiendo otro idioma.problema quiero vaciar definitivamente papelera siempre¡¡¡
NO ENTIENDO NADA LO QUE DICEN, SOLO HABLO ESPAÑOL LATINOAMERICANO

Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Hello,
Turn notifications on or off: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

Cannot download videos
The download button has disappeared and I can't downlowad videos. Could this be a bug? Thanks.

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.

Turn notifications on or off: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en
Customer support service by UserEcho