1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
i cant download anything i need to download videos! Pls fix that!!
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
- Browser: Firefox 45.0 Linux
- User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:45.0) Gecko/20100101 Firefox/45.0
- Extension: ff-sf 7.49
- download button is not working
download button shows everywhere but may be it can fetch data of video that why it can't show the download option
Hello, update your browser to the current version 56.
I am using firefox 26.0
There are some changes on YouTube.com now. That's why some formats for downloading are not displayed. We apologize for inconvenience
Customer support service by UserEcho