Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
+1
À l'étude

Double download when I download from the apps and it open my Chrome by itself.

Zachary Vante il y a 6 ans mis à jour par Aleksandr il y a 6 ans 1

Every time I download a video from the apps it will open my chrome and redownload the exact video I download from the apps. I tried to uninstalled the apps and reinstalled the apps and the exact things happened to it everytime.

Solution
Aleksandr il y a 6 ans

Hello, how is the name of the application you installed?

From which site did you install it?

What is your OS?

For the better understanding it'll be great to see a screenshot with the error. 

+1
À l'étude

i cant listen to other songs as i down;oad like i used to but now it only downloads when am on that site

clara il y a 6 ans mis à jour par Aleksandr il y a 6 ans 1
Solution
Aleksandr il y a 6 ans

Hello, please, send us more details regarding the problem.

+1
À l'étude

iPhone download button not working, hijacked by malware advertisements

mgurpur il y a 6 ans mis à jour par Aleksandr il y a 6 ans 5
Solution
Aleksandr il y a 6 ans

Hello, please provide us with more detailed information about the problem.

Send screenshots.

+1
À l'étude

YouTube videos do not download

Jzzen il y a 6 ans mis à jour par Aleksandr il y a 6 ans 7

I am suddenly unable to download YouTube videos using savefrom via Documents6. 

When I paste the link into savefrom.net and press download, another link opens for various adverts or AppStore. Sometimes it goes straight to my safari.

Here are my settings:- 

Browser: Mobile Safari 11.0 iOS
User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 11_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.0 Mobile/15E148 Safari/604.1


Solution
Aleksandr il y a 6 ans

Hello, what exactly does it show you? Send screenshots.

+1
À l'étude

can't download videos from twitch

Yash Chavan il y a 6 ans mis à jour par Aleksandr il y a 6 ans 1
Solution
Aleksandr il y a 6 ans

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

+1
À l'étude

cannot download from youtube in safari browser

Almi Farisza il y a 6 ans mis à jour par Aleksandr il y a 6 ans 1
Solution
Aleksandr il y a 6 ans

Hello, before downloading a video, hold down the <Alt> button and then the download button.

+1
À l'étude

Does not download to my Mac, only opens another browser window.

Atomic Other il y a 6 ans mis à jour par Aleksandr il y a 6 ans 1

Does not download to my Mac. Clicking download on a video (and choosing an HD option), only opens up a new browser window playing the video but does not download to my computer. I'm using Safari 11.1.2 on an iMac

Solution
Aleksandr il y a 6 ans

Hello, after the playback is showed click with the right mouse button and save as.

+1
À l'étude

v7.74 Youtube download stuck

rickychiu1989 il y a 6 ans mis à jour par Aleksandr il y a 6 ans 5

I was on v.74 before accidentally clicking update to v7.74. Now Youtube link would show but it would not proceed to download the clip. The link generated can be copied and download on Chrome, but it would stuck in Safari.

Are there any ways I could download the old version, which have been flawless?

Solution
Aleksandr il y a 6 ans

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Solution
Aleksandr il y a 6 ans

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Can you watch youtube videos in the browser before you are trying to download it?

+1
À l'étude

On Facebook, I have tried savefrom.net dozens of times and NOT ONCE has it worked for ANY Facebook video...

wbj il y a 6 ans mis à jour par Aleksandr il y a 6 ans 1
Solution
Aleksandr il y a 6 ans

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?