We can not do anything, it does not depend on us.

Bonjour, l'aide sera plus efficace si vous copiez et envoyez des informations
à propos de votre navigateur et de l'extension de Savefrom.Net: http://fr.savefrom.net/user.php?info=1#info
Envoyez également des liens vers plusieurs fichiers que vous ne pouvez pas télécharger (pour les tests).
Pour plus de compréhension, vous pouvez envoyer une capture d'écran de l'écran avec une erreur.
Nous attendons une réponse de votre part et vous remercions d'avoir contacté Savefrom.Net!

We have nothing more to help you, sorry.

Hello, the name of the site from which you want to download a playlist video?

Unfortunately, it's not always possible to download subtitles through the site.

We can not do anything about it.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Please, give us some more details regarding this problem (no download button,
the button is not clickable, button is calling, but nothing happens).

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

For the better understanding it'll be great to see a screenshot with the error.

Unfortunately, it's not always possible to download subtitles through the site.

Install the extension on your mobile device.

The extension must download the subtitles.

Please install mobile Firefox browser for correct functioning of the extension, (currently the extension works in this browser only).
Install the extension for Mozilla Firefox browser from our official site: http://en.sfrom.net/user.php?helper=ff-mobile
Also we have an application SaveFrom.net helper for Android:
http://savefrom.net/user.php
http://sf-apps.com/android/SaveFromNet.apk

If you have downloaded a video with subtitles, then what's the problem?