The problem should be resolved in the latest version.

Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net

Hello, write to this address: help@ummy.net

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

Hello, the version of the program?
What is your OS?
Could you please send a few links you can't download. We will check it out.
Please, send some screenshots of the app showing how you download a video.

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

Unfortunately no.

Hello, Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error.

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.