I need to cancel the paid service

I used to love this program.  It stopped working a few months ago.  I then paid for the service (thinking a paid subscription would fix the issue).  I have now paid for 3 months via auto bank deductions, and I have not used the downloader.  I moved on to a more reliable program.

Please forward the email, or website so I may have the bank deduction/service cancelled immediately.  Thank you and good luck!