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Bugs
Drop down menu isn't loading (Firefox extention).
For maybe about a week or so when I press the drop down menu button on Youtube it doesn't return a list of download options, instead it's just stuck with a message "Download ...". Sometimes after like 10 seconds it does return the list, but most of the time it's just stuck forever. Green download button on a video page still works and downloading through the website works (though there are less download option on website's drop down menu now for some reason).
Also, before the drop down menu stopped working it has been behaving a bit weird after one of the updates (I don't remember if it's after the latest one or the one before it). So when I click the big green button it starts downloading and names the file with a proper name, but when I click on any option in the drop down menu the browser just does nothing, doesn't react to the left click at all. I still can start a download with right click->save as, but it doesn't name the file properly then (it just names it "videoplayback"). I don't know if those two bugs are related, probably not, but I would love for both of them to be fixed.
I was actually hoping that it all will be fixed with an update, but that didn't happened, so here I am. I really like this downloader, I have been using it for years and I'd love to continue to do so.
Answer
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Here's the info:
Browser: Firefox 71.0 Windows
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0
Extension: ff 8.61
Actually a day after I posted about the bug drop down lists started showing up again. Which is weird, they weren't working for me for maybe more then a week before that, but now they do. I don't know why and I don't know why they didn't all that time prior. However the left click still does nothing when I try to click on download options in the drop down menu. It does respond to clicking "more" and "ummy" options, but nothing else.
I spoke too soon saying that drop down menu works now. So apparently it works on half of the videos and on half it doesn't, and I just had a streak of videos that had a working drop down menu, so it seemed to me like it worked everywhere. In reality some videos return a working drop down menu and on others it just says "Download..." forever. It seems random on which videos the drop down menu will work and on which it won't, but it's consistent, in a sense that if a video returned a working drop down menu it will continue to do so, and if it says "Download..." forever, it will continue to do so forever.
Just some random examples:
These videos have a working drop down menu (at least it works for me): youtube.com/watch?v=gnGAjiALurI youtube.com/watch?v=qS-LXvhy1Do youtube.com/watch?v=-PdbT1NTbcE youtube.com/watch?v=z0eSyLb6FE0 youtube.com/watch?v=lSPqQ68mf-w
And these videos say "Download..." forever: youtube.com/watch?v=HOE-JssEr5A youtube.com/watch?v=HkPMaRAjfc8 youtube.com/watch?v=HN8DFyxH6YY youtube.com/watch?v=d5c-doEr9Ic
A same channel could have a video with a working drop down menu right next to a video with "Download... forever" video.
Also on music videos the whole thing doesn't work, even the big green button, but I can still download them through the website.
Reinstall the extension after an older version is uninstalled. The current version is 8.64:
https://addons.mozilla.org/firefox/addon/savefromnet-helper/
Did it. Didn't help. In fact now it says "Download..." forever on all videos, even on videos that used to work before.
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Well, technically, I can download them, but only with the green button (in 720p) or through the website. As for the screenshot - here you go: https://i.ibb.co/wRYsDS0/New-Canvas1.jpg - as I said before "Download..." text just hangs there forever, never progressing into giving me a drop down menu as it used to. And currently it is the case on every video.
Customer support service by UserEcho
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !