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Villur
Downloading of Instagram video is not working
Hello! This is a recent issue that I've been encountering—where downloaded files always end up with the error message "Failed - Network error". Kindly refer to the bottom left of the picture below for your reference.
Downloading of pictures on Instagram still works perfectly fine, but the error only appears when you're trying to download a video.
I've tried removing and reinstalling the extension, but the same thing still happens.
Appreciate if you could fix the Chrome extension!
Sample URL: https://www.instagram.com/p/Bzm5ibml58g/
Browser: Google Chrome Version 79.0.3945.79 (Official Build) (64-bit)
Extension: SaveFrom.net helper (Version 8.59)
Answer
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Images won't download for me. The arrow is there and it says instagram is on in the settings and I refresh links but it won't download when I click on the arrow (download button)
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Browser: Chrome 79.0.3945 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.88 Safari/537.36
Extension: userjs-chrome 8.62.2
Thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Hello, we know about the problem, our developers find out what is the cause of the error.
Customer support service by UserEcho
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.