1. Savefrom(EN)
  2. Bugs
+1
Under review

Why is the name of the video I download videoplayback?

BehinditHidden 5 years ago • updated by Aleksandr 5 years ago • 5 
every video I download through savefrom.net helper is called videoplayback, I would like to know how to make your original name appear

Answer

Answer
Under review
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
What quality are you downloading?

Thank you for contacting Savefrom.Net support !

Answer
Under review
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
What quality are you downloading?

Thank you for contacting Savefrom.Net support !

BehinditHidden 5 years ago
  • Browser: Opera-Webkit 650 Windows
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.87 Safari/537.36 OPR/65.0.3467.42
  • Extension: opera-chromium 8.54

  • I'm downloading them in 720p, it's not that I can't download it, what happens is that the videos I download are called videoplayback instead of their original name
Aleksandr 5 years ago

Reinstall extension

https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en

Clean your browser's cache and cookies.

BehinditHidden 5 years ago


already uninstall the extension, delete the cache and navigation data and stay the same: C

Aleksandr 5 years ago

After the actions you have done, nothing has changed?

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