Questions
Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Hi, I clicked on the link and this information showed up.
Browser: Chrome 73.0.3683 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
Extension: userjs-chrome 8.15.2 I installed the Tampermonkey extension about a year ago.
By the way, the green arrow still shows up on youtube videos. I'm only having problems downloading on Instagram. Thank you.
Also, I always use the latest version of Google Chrome as my browser, and I have the latest version of Windows 10 (1809) with the latest Windows updates from last Tuesday.
Reinstall the extension, remove Tampermonkey, install according to the instructions:
How do I reinstall the extension? Do I have to uninstall it first? It doesn't show up in "add and remove programs" on my computer. Same with Tampermonkey. Thank you.
Where would I find the extension userjs-chrome 8.15.2 to uninstall and reinstall? I can't find it on my computer or on my list of Google extensions. The only other extensions listed were "docs", "Google docs", "Sheets", and "Slides". I removed all of these except Tampermonkey, because you said to reinstall the userjs -chrome 8.15.2 before removing Tampermonkey. Thank you.
By the way, is there another name for the extension userjs-chrome 8.15.2, because I also couldn't find it when I searched for it online.
Also, the link you gave me sent me to the "Frequently asked questions" page, and I couldn't find anything about uninstalling and reinstalling extensions. None of the topics were relevant. Sorry about that.
Remove Tampermonkey.
Install as stated in the instructions: https://en.savefrom.net/faq.php#ext_inst_chrome
I didn't know that Tampermonkey was no longer the extension used for Savefromnet! Thank you for the instructions to install Meddlemonkey instead. I removed Tampermonkey, reinstalled Savefromnet and added the Meddlemonkey, and the green arrow appears again. Yayyy! and thank you so much! Cris
Customer support service by UserEcho
Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1