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downloading from hp

look4mychel 2 years ago updated by Aleksandr 2 years ago 5

hi,  I used to download from my mobile phone via YouTube however it can't be done anymore. However I can do it using computer.  Pls fix the problem.  It has been my favourite add on by far

Answer

Answer
Under review

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Answer
Under review

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

Browser: Chrome Mobile 66.0.3359 Android
User Agent: Mozilla/5.0 (Linux; Android 6.0.1; Redmi Note 4X Build/MMB29M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.158 Mobile Safari/537.36

 Sorry I just realised that I must open desktop version on my HP then I can see the download button. But I've tried clicking it and it does not work. 

However,  previously when I remain in mobile version,  I am able to download all my YouTube videos. 

Now,  none of the videos can be downloaded. 

Eg. 


Best regards, 

Mychel

For the better understanding it'll be great to see a screenshot with the error.

Screenshot_2018-05-21-19-32-39-507_org.mozilla.firefox.png

This is the mobile version in Firefox. As u can see,  there is no download button , which used to appear beside the + icon. 

Screenshot_2018-05-21-19-32-58-252_org.mozilla.firefox.png

This is the desktop version in Firefox,  using HP. There is a download button. 

Screenshot_2018-05-21-19-33-18-094_org.mozilla.firefox.png

After I click the download button,  it normally has a notification that it is downloading but there isn't. 

Screenshot_2018-05-21-19-40-39-098_org.mozilla.firefox.png

As you can see,  there is no new download under my downloads from Firefox. 


Thanks for the quick reply. 

Mychel