+15
Answered

Since yesterday it is impossible to download YouTube videos

Julio Molinas 1 year ago • updated by Aleksandr 9 months ago 6
Yesterday in the morning I could download without problems from YouTube,
but at least 20 hours ago it is impossible.
Please fix it

Answer

+1
Answer
Under review

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

+1
Answer
Under review

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Hi Aleksand!

This is the information about my browser
  • Browser: Firefox 52.0 Windows
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0
  • Extension: ff-sf 7.57
This are one of the links that I can not download, but actually even though i tried can
not download any video

It does not give any error message, just the download do not start.

Thank you for your help. Regards

Julio












Please reinstall the extension: http://download.sf-helper.com/mozilla/helper_last.html
Delete the cookie caches in the browser

I deleted Firefox cookies and reinstall SF and the problem continues.
Then I tried to reinstall Firefox and still the problem persists and 
now that sign appears in red next to the download quality


The question mark on the green arrow is an instruction on how to use the extension,

By clicking on the green arrow you can read it or close it.

We can not understand in what there can be an error.

We can advise you to do a full cleaning of the browser, but it's up to you.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings