+3
Fixed

Downloading problem

Santlal Khokher 2 years ago • updated by Aleksandr 2 years ago 8

Answer

Answer
Under review

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !

Answer
Under review

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !

Hello, I have the same problem.


My Browser informations : 


Browser: Chrome 61.0.3163 Windows 10
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.31 Safari/537.36


Screen of problem ( Youtube ) : 




And when I look the Javascript Log, I have this : 



Thank you for help ! :)

Hello, Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

According to the information you do not have an extension.

Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Tampermonkey black: https://chrome.google.com/webstore/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en
2. Savefrom.Net: https://download.sf-helper.com/chrome/helper.user.js?ts=1455972944179


Hello,

I don't now, I downloaded it a long time ago ^^


I have the extension Tampermonkey and the app.

I have this : 



+1

Reinstall the extension, delete what you have installed and install on the links that we gave.
Describe your problem in more detail.
Could you please send a few links you can't download. We will check it out.

Can you watch youtube videos in the browser before you are trying to download it?


Hello,


After reinstall, it's good ! :)


Thanks you very mush !

+1

Thank you for using our extension SaveFrom.net Helper