Hello, in order to help you better I need the following information.Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a file that will not be downloaded.
Do you download via the extension SaveFrom.net Helper or the
Customer support service by UserEcho