Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

How do you download from dailymotion?

For An Angel 7 year бұрын • updated by Aleksandr 7 year бұрын • 4

I can't download any videos from Dailymotion. There is supposed to be a download arrow somewhere on the page but I can't find it.

Browser: Firefox 66.0 Windows

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

Extension: ff-sf 8.1

Answer
Aleksandr 7 year бұрын

Hello, Reinstall the extension after an older version is uninstalled. The current version is 8.15:

http://download.sf-helper.com/mozilla/helper_last.html

0
Under review

there is link called keyroll an advertising link appear when you click

Mohamed Nabil 7 year бұрын • updated by Aleksandr 7 year бұрын • 5

there is link called keyroll an advertising link appear when you click on dowload button my anti virus on my device says this link is url black list

Answer
Aleksandr 7 year бұрын

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

doesent download anymore music on vk.com

Sersh Lew 7 year бұрын • updated by Aleksandr 7 year бұрын • 1
Answer
Aleksandr 7 year бұрын

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 8.15: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension

0
Under review

youtube download broken, error 403 https://youtu.be/AHSdwdgjC7w

dont 7 year бұрын • updated by Aleksandr 7 year бұрын • 1
Answer
Aleksandr 7 year бұрын

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Fixed

vk downloader broken

Innokenty 7 year бұрын • updated by Aleksandr 7 year бұрын • 6

Rebyata, privet!

VK downloader seems to not work anymore. Was working several days ago only. Might be related to Chrome update.

Google Chrome Version 73.0.3683.86

Answer
Aleksandr 7 year бұрын

Hello, what is the name of the extension you are using?

0
Answered

Why we can't download videos in 3gp format , please don't remove that 3gp download option

Shiv. 7 year бұрын • updated by Aleksandr 7 year бұрын • 2
Answer
Aleksandr 7 year бұрын

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

0
Not a bug

Hello, recently i couldn't find 3gp quality to download from YouTube videos

temtope7102 7 year бұрын • updated by Aleksandr 7 year бұрын • 2
Answer
Aleksandr 7 year бұрын

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

0
Under review

faebook videos are not downloading, no download sign in chrome

Farooq Ahmed 7 year бұрын • updated by Aleksandr 7 year бұрын • 1
Answer
Aleksandr 7 year бұрын

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

0
Answered

Why 240p is gone?

yuhdikurniawan1 7 year бұрын • updated by Aleksandr 7 year бұрын • 2

I like 240p because what they share is mone important than the quality, also i can save more quota by downloading low quality, so i bit diappointed when 240p is missing, i just find 360p or 720p which's needs more quota to downloaded. Its just my selvis though but...... thanks for the consideration.

Answer
Aleksandr 7 year бұрын

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

0
Answered

add option for video to mp3,

Rajua1 7 year бұрын • updated by Aleksandr 7 year бұрын • 2
Answer
Aleksandr 7 year бұрын

Hello, unfortunately we do not have the opportunity to do this.



Customer support service by UserEcho