1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, there was an update with a bug fix.
Current version: 1.10.4.0
Please update or reinstall from our website: https://videodownloader.ummy.net
Cannot download any Youtube videos. 403 error.
When I click the download button, it always redirects me to a 403 error page like this:
Browser: Chrome/75.0.3770.80
Video link: https://www.youtube.com/watch?v=9h4GiblYrPk
OS: macOS Mojave Version 10.14.5
Hello! We appreciate the info provided. We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Can't Download Anything
I'm having a devilishly difficult time downloading any videos. Everytime I try, it takes me to a blank page and nothing happens. I'd like to know what is going on and if you can fix it
Hello! We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Can't download videos from facebook groups anymore
All of a sudden, videos from facebook groups cannot be downloaded. I get the message: (No links were found)!
This is a recent issue, I was able to download from facebook groups 1 or 2 weeks ago.
Public facebook videos are still working fine with the extension, but not the group videos.
- Browser: Chrome 74.0.3729 Mac OS X
- User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.131 Safari/537.36
- Extension: chameleon 8.15
Any help would be hugely appreciated, thank you!
Hello, reinstall the extension from our site.
Install via MeddleMonkey.
Remove Chameleon.
Current version 8.21.2: https://en.savefrom.net/faq.php#ext_inst_chrome
¡¡ERROR!! I can't download music from vk.com
1.- Google chrome Version 74.0.3729.131 (Build oficial) (64 bits)
2.- The version of the assistant installed 8.15
3.- I can't download any song from vk.com
Hello, the extension was repaired, updated or reinstalled from our site. Install via MeddleMonkey.
If you have Tampermonkey, Chameleon or Violentmonkey extensions, delete them.
Current version 8.21.2: https://en.savefrom.net/faq.php#ext_inst_chrome
Error Can't download the file: Please get a new link for downloading file
Hey been getting this on and off recently, a lot of videos keep saying this however some later allow me to download. An example of one I want to download for my sister is linked below and it currently isnt letting me download
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
now you can delete Vkontakte from your list of pages available for downloading because it stopped working on there
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Здравствуйте, чтобы Вам помочь, нам нужна от Вас информация о вашем браузере и установленном расширении.
Подробно Вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у Вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !
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