1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
hello. i cant download videos in 720p and 1080p . they all say "without audio " .Please fix that bug
Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
https://desktop.televzr.com/#
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!
Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
For the better understanding it'll be great to see a screenshot with the error.
I can not get any you tube video to download. Paid money for this. Is there a refund?
I can not get any you tube video to download. Paid money for this. Is there a refund?
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
File error while downloading on VK
Hello, developers!
I use your addon for a long time and is very good, but for a few days now, I'm facing a problem (with both Firefox and Chrome). I do not know why, but some mp3 files on VK are being downloaded as HTML documents.
I've tried to update the addon, but it still gives the same error
In Firefox Savefrom is in version 8.10 and Chrome is in version 8.8
Browser: Firefox 65.0 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
Extension: ff-sf 8.10
Hello, in the Firefox browser you have an extension of the current version.
First, reinstall the extension from this link: http://download.sf-helper.com/mozilla/helper_last.html
Before downloading, make sure that the music you want to download is not by subscription, since we cannot download it.
Hello. For subscription related issues, refunds and problems with activation, please, write at: help@ummy.net
Service d'assistance aux clients par UserEcho
