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1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Not a bug

Youtube videos not available in 240p,144p.

MotherWit vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 2

It has been few days since you have stopped giving download option of low format for Youtube videos. 144p and, more importantly-240p videos of Youtube are now, not available for download. I use android mobile and to save data, I've to use 240p videos. But now I have to switch to other options for downloading Youtube videos.

Antwort
Aleksandr vor 6 Jahren

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

0
Wird überprüft

no puedo descargar el video de esta pagina https://mundovideoshd.com/lo-la-vida-me-robo-capitulo-76/

guille_caffe2 vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
Antwort
Aleksandr vor 6 Jahren

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Beantwortet

Do Not Download 3gp Formate

Md Moazzem Hossain vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 2
Antwort
Aleksandr vor 6 Jahren

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

0
Wird überprüft

FaceBook link doesn´t work on the latest version of Chrome.

Acauan Laptop vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
  • Browser: Chrome 73.0.3683 do Windows
  • User Agent: Mozilla / 5.0 (Windows NT 10,0; Win64; x64) AppleWebKit / 537,36 (KHTML, como Gecko) Chrome / 73.0.3683.86 Safari / 537,36
  • Extensão: 8,8 Chameleon
    link:https://web.facebook.com/EpochTimesTrending/videos/644282112677060/UzpfSTEwMDAwMDYxNDM5MDcxNToyMzU2ODg0OTE0MzQxOTY1/?_rdc=1&_rdr

    • Antwort
    Aleksandr vor 6 Jahren

    Hello, Reinstall the extension after an older version is uninstalled. The current version is 8.15:

    Remove Chameleon.

    https://en.savefrom.net/faq.php#ext_inst_chrome

    0
    Wird überprüft

    hello. i cant download videos in 720p and 1080p . they all say "without audio " .Please fix that bug

    takawiratadiwa vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
    Antwort
    Aleksandr vor 6 Jahren

    Hello! Due to the recent youtube changes, both our website and the add-on are enable to download in 720p.
    We are trying to bypass it, but with no luck yet. For now, we can recommend switching to Televzr app, that can download in 720p and higher:
    https://desktop.televzr.com/#

    0
    Wird überprüft

    I cant download anything fix that!

    squallfinal0097 vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
    Antwort
    Aleksandr vor 6 Jahren

    Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
    Please, go here http://en.savefrom.net/user.php?info=1
    Copy     the details that you see and send them back to us.
    Please also send us some video links that you can’t download.
    Thank you for contacting Savefrom.Net support !

    0
    Wird überprüft

    descarga los videos de alta calidad sin sonido( como solucionar el problema )

    Jhon Barcinilla vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
    Antwort
    Aleksandr vor 6 Jahren

    Hola y gracias por contactarnos. Por favor, bríndenos algunos detalles adicionales con respecto al problema. ¡Gracias!

    0
    Beantwortet

    Hello, your downloader works fine, however what happened to the 3gp 240 file?

    tiborvivi5173 vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 2
    Antwort
    Aleksandr vor 6 Jahren

    Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

    0
    Wird überprüft

    no puedo descargar ningún video

    matematicastercero vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
    Antwort
    Aleksandr vor 6 Jahren

    Hello, please, send us more details regarding the problem.

    0
    Wird überprüft

    izlemıs oldugum film sitesinde maıl ru oynatıcını üzerınden fılm ındıremıyorum ıslem basarısız oldu hatası verıyor

    mar-cop-o vor 6 Jahren • aktualisiert von Aleksandr vor 6 Jahren • 1
    Antwort
    Aleksandr vor 6 Jahren

    Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

    For the better understanding it'll be great to see a screenshot with the error.

    

    Customer support service by UserEcho